LATEST UPDATED NEW C-C4H51-2405 EXAM DISCOUNT SPEND YOUR LITTLE TIME AND ENERGY TO CLEAR C-C4H51-2405 EXAM

Latest updated New C-C4H51-2405 Exam Discount Spend Your Little Time and Energy to Clear C-C4H51-2405 exam

Latest updated New C-C4H51-2405 Exam Discount Spend Your Little Time and Energy to Clear C-C4H51-2405 exam

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 2
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 6
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 7
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 8
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which object is mandatory to integrate emails in tickets?

  • A. Branding template
  • B. Service level agreement
  • C. Service organization
  • D. Document type

Answer: D


NEW QUESTION # 20
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

  • A. Fine-tuning is the process of generating the activity list by
    Answer :ing que-stions about which business processes will be implemented.
  • B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
  • C. The activity list is automatically generated by the system based on your scoping decisions.
  • D. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

Answer: B,C


NEW QUESTION # 21
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

  • A. Data can be loaded or changed only once.
  • B. You'll need to create an initial file based on predefined fields.
  • C. You'll need to cleanse the legacy data.
  • D. The migration run requires an approval from SAP Cloud Support.

Answer: B,C


NEW QUESTION # 22
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. The system can be set up so that certain incident categories are not covered.
  • B. Routing rules can be applied to warranties.
  • C. When an agent creates a ticket with a registered product, the warranty is automatically determined.
  • D. The agent is prompted to upsell a warranty to the customer.

Answer: A,C


NEW QUESTION # 23
Which of the following is possible when creating tickets in the Agent Desktop?

  • A. You can manually assign a maintenance plan.
  • B. You can select multiple registered products in a single ticket.
  • C. You can create knowledge articles.
  • D. You can manually select the SLA.

Answer: B


NEW QUESTION # 24
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